Privacy policy

Last updated: August 5, 2025

Ali Haley Jewellery (“we”, “us”, “our”, or the “Site”) operates www.alihaleyjewellery.co.uk (the “Site”) and related services (the “Services”). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or purchase from our Site, or otherwise communicate with us.

By using our Services, you agree to the collection and use of your personal data as described here.

1. Information We Collect

We collect personal information about you to provide and improve our Services. This information may include:

  • Contact details: name, address, phone number, email
  • Order details: billing and shipping addresses, payment confirmation
  • Account info: username, password, preferences
  • Customer support communications: any information you provide when contacting us
  • Device and usage data: IP address, browser type, device identifiers, pages visited, cookies, and similar tracking technologies
  • Transaction activity: items viewed, cart contents, purchases, returns, exchanges
  • Information from third parties: Shopify and other service providers involved in payment processing, shipping, marketing, and analytics


2. How We Collect Information

  • Directly from you: when you create an account, place an order, contact support, or otherwise interact with us
  • Automatically: via cookies, pixels, and similar technologies when you use our Site
  • From third parties: such as Shopify, payment processors, marketing partners, and data analytics providers


3. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and manage your orders, accounts, and deliveries
  • To process payments securely
  • To communicate important information regarding your account and transactions
  • To personalise and improve your shopping experience, including recommendations
  • To send marketing and promotional communications (only where permitted by law)
  • To detect and prevent fraud or other illegal activity
  • To comply with legal obligations and enforce our terms
  • To respond to your inquiries and provide customer support


4. Google Customer Reviews

We participate in the Google Customer Reviews programme. After you make a purchase, Google may send you an email inviting you to review your experience with us. Participation is voluntary, and your reviews help us improve our Services.

By opting in, you agree to Google’s privacy practices, which are separate from ours. You can learn more and manage your preferences at Google Privacy.


5. Cookies and Tracking Technologies

We use cookies and similar tracking tools to power our Site and Services, analyse site usage, and support marketing efforts. For details on the cookies we use, please visit Shopify’s Cookie Policy.

You can control cookie settings through your browser, but blocking cookies may affect your experience and Site functionality.

Our Site does not respond to “Do Not Track” signals.


6. Sharing Your Information

We share your information only with trusted partners to help us operate and improve our Services, including:

  • Shopify and its service providers (e.g., payment processors, shipping companies, IT and cloud services)
  • Marketing and advertising partners, where permitted, to deliver personalised ads
  • Third parties you explicitly authorise, such as social media platforms when you use login or sharing features
  • Affiliates and corporate group members
  • Law enforcement or legal authorities when required by law or to protect rights

All third parties are required to protect your data according to applicable laws.


7. Security and Retention

We implement reasonable security measures to protect your data, but no system is infallible.

We retain your information only as long as necessary for business, legal, and contractual purposes.


8. Your Rights

Depending on your location, you may have the right to:

  • Access and receive a copy of your personal data
  • Correct inaccuracies
  • Request deletion of your personal data
  • Object to or restrict processing
  • Withdraw consent where applicable
  • Opt out of targeted advertising and marketing communications
  • Request data portability

If you reside in the UK or EEA, additional rights and protections may apply.

To exercise any rights, please contact us at ali@alihaleyjewellery.co.uk.


9. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect information from children. If you believe we have inadvertently collected such data, please contact us to request deletion.


10. International Transfers

Your data may be processed outside the UK or EEA, including in countries without equivalent data protection laws. We ensure appropriate safeguards like Standard Contractual Clauses are in place where required.


11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect legal, operational, or technological changes. Updates will be posted here with a revised date.


12. Contact Us

If you have questions or concerns about your privacy or wish to exercise your rights, please reach out:

Email: ali@alihaleyjewellery.co.uk
Address: 49 Nest Estate, Hebden Bridge, ENG, HX7 5BJ, UK


For data protection purposes, Ali Haley Jewellery is the data controller of your personal information.